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Is there any way I can force a manual update of the Offline Address Book (OAB) in Outlook or reset it completely otherwise?
In general, Outlook will automatically update the Offline Address Book (OAB) for Exchange accounts once every 24 hours.
For me, new colleagues are not showing up and the contact pictures aren’t displaying either.
They do for my colleague sitting next to me, so I don’t think it is a server misconfiguration or something like that.
Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft.
If the issue is resolved, it's unnecessary to continue to the next step.The quickest and most thorough method is to simply rename the If you are still having issues with your OAB afterwards or if the files aren’t being recreated after a manual update, it is very likely that your OAB issues are rooted deeper in your mail profile.In that case, it is recommended to recreate your mail profile.For more information about how to manually download the latest copy of the Offline Address Book, click here: You can't find a user in the offline address book in Office 365 If the existing Outlook profile is corrupted, this corruption could be the cause of the issue.Corruption may have occurred if Outlook stopped responding.